Covid-19 Commitment to Safety & Protocol
Paramount Theatre is about gathering together and sharing in the experience of live theater. We are committed to the health and safety of all members of our Broadway musical community—theater employees, production staff, cast, and audience members.
To ensure the safety of everyone in the theatre, the following policies will be in place until further notice. For procedures for Copley Theatre performances, please click here.
IMPORTANT: Please note, everyone regardless of age (adults, teens, children) who are attending a performance at either Paramount Theatre or Copley Theatre must have proof of being fully vaccinated or a negative COVID-19 Test. Please familiarize yourself with the below details so you bring the proper documentation. Please share this information with anyone you may have given tickets to and/or will be joining you so everyone in your party is aware of requirements. Our goal is to make this as smooth of an experience as possible. These COVID protocols will be in place until further notice. The theater adheres to federal/state/municipal COVID-19 protocols. Protocols may change in the future based on the most updated recommendations & mandates from these sources.
For all performances until further notice. Protocols may change based on the most updated recommendations & mandates from federal/state/municipal bodies. Everyone in the theatre must wear acceptable face coverings at all times, including during the show, except while consuming beverages. All face coverings must cover the nose and mouth, and comply with the CDC guidelines for acceptable face coverings. NOTE: Face Shields and gaiters are not acceptable forms of face coverings. Patrons wearing either of these will be asked to wear a mask in order to enter and remain in the building. Face Shields will only be allowed with a doctor’s note.
VACCINATION OR NEGATIVE COVID TEST REQUIRED
All patrons (including children) must show proof of vaccination OR a negative COVID test (for those that need an exemption) at their time of entry into the theater with their valid ticket and must show a photo ID (ID for those 14 and older.) “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.
Those guests under the age of 12 who are not fully vaccinated, or those who need reasonable accommodations due to a medical condition or sincerely held religious belief may provide proof of a negative covid-19 test per below. PLEASE NOTE: ALL GUESTS REGARDLESS OF AGE who are not fully vaccinated must provide proof of at least one of the following, in addition to properly wearing a mask while inside the building:
- negative COVID-19 PCR test taken within 72 hours of the published performance time, or
- negative COVID-19 rapid antigen test taken within 24 hours of published performance time.
Note: All tests must be administered by a medical professional and clearly display date, time and results of test.
IMPORTANT: To clarify, all teens/children of all ages either need to provide proof of vaccination or proof of a negative COVID-19 test, per above.
If proof of vaccination or a negative test or photo ID (ID for those 14 and older) cannot be presented, guests of any age will not be allowed access to the building and will be asked to contact the box office for their options.
Acceptable Forms of Proof: Guests may present proof of vaccination or a negative test on paper or a smartphone. If proof of vaccination or a negative test or photo ID cannot be presented, patrons will not be allowed access to the building and will be asked to contact the box office for their options.
Acceptable Forms of ID: Photo IDs are required for anyone 14 and older and include a state issued ID, driver’s license, school ID, park district ID, etc. Children 2 and under will not be admitted into the building.
COVID Testing Site: If you need to schedule a COVID test and are looking for testing site options close to the theater, please click here. Appointments & pre-registration are mandatory for this site. Space is limited and is on a first come, first serve basis. This site will be open through March 27, 2022. For help locating other testing sites click here: IDPH Testing Sites
Masks: Everyone in the building must wear acceptable face coverings at all times, including during the show. The only exception is while in the process of actively drinking a beverage. All face coverings must cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.
These protocols will remain in place until further notice. Protocols may change based on the most update recommendations & mandates from federal/state/municipal bodies.
If you feel you cannot follow these guidelines, please contact the Box Office at 630-896-6666 to discuss your options.
CLEANING AND SANITIZING
In addition to the robust cleaning practices that were already in place, we have:
- Increased the frequency of cleaning throughout the building for high-touch areas in the front of house and back of house areas of Paramount
- Added state-of-the-art practices including self-cleaning anti-microbial covers in high touch areas where possible
- Set up hand-sanitizing stations throughout the venue
- Trained all employees in critical hand washing and cleaning guidelines
- Replaced waste receptacles with open top units so guests can throw out items without touching any surfaces
- HVAC units have been tested by a certified testing and balancing company and found to meet or exceed industry standards. MERV filters are used in all our units.
- Affiliations and certifications include ASHRAE, NEBB, SMACNA, TABB and inttb.com
EMPLOYEE & GUEST RESPONSIBILITY
We ask that employees and guests stay home if they are sick or exposed to COVID-19. Please contact the box office to transfer your tickets to another performance, donate your tickets or request a refund. There will be no fees or penalties for making changes to your tickets unless you are moving to a more expensive day or seating zone. You can contact: Paramount Theatre Box Office at firstname.lastname@example.org or call 630-896-6666