Covid-19 Policies

SCHEDULE OPTIONAL COVID TEST FOR YOUR PERFORMANCE

Paramount Theatre is about gathering together and sharing in the experience of live theater. We are committed to the health and safety of all members of our Broadway musical community—theater employees, production staff, cast, and audience members.

To ensure the safety of everyone in the theatre, the following policies will be in place for all performances of Cinderella and David Sedaris. For procedures for Copley Theatre performances, please click here. 

IMPORTANT: Please note, everyone regardless of age (adults, teens, children) who are attending a performance at either Paramount Theatre or Copley Theatre must have proof of being fully vaccinated or a negative COVID-19 Test. Please familiarize yourself with the below details so you bring the proper documentation. Please share this information with anyone you may have given tickets to and/or will be joining you so everyone in your party is aware of requirements. Our goal is to make this as smooth of an experience as possible.

MASKS REQUIRED
For performances through January 9, 2022:
Everyone in the theatre must wear acceptable face coverings at all times, including during the show, except while consuming beverages. All face coverings must cover the nose and mouth, and comply with the CDC guidelines for acceptable face coverings.

VACCINATION OR NEGATIVE COVID TEST REQUIRED

All patrons (including children) must show proof of vaccination OR a negative COVID test (for those that need an exemption) at their time of entry into the theater with their valid ticket and must show a photo ID (ID for those 14 and older.) “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.

Those guests under the age of 12 who are not fully vaccinated, or those who need reasonable accommodations due to a medical condition or sincerely held religious belief may provide proof of a negative covid-19 test per below. PLEASE NOTE: ALL GUESTS REGARDLESS OF AGE who are not fully vaccinated must provide proof of at least one of the following, in addition to properly wearing a mask while inside the building:

  • negative COVID-19 PCR test taken within 72 hours of the published performance time, or
  • negative COVID-19 rapid antigen test taken no later than 24 hours of published performance time.

Note: All tests must be administered by a medical professional and clearly display date, time and results of test.

IMPORTANT: To clarify, all teens/children of all ages either need to provide proof of vaccination or proof of a negative COVID-19 test, per above.

If proof of vaccination or a negative test or photo ID (ID for those 14 and older) cannot be presented, guests of any age will not be allowed access to the building and will be asked to contact the box office for their options.

Acceptable Forms of Proof: Guests may present proof of vaccination or a negative test on paper or a smartphone. If proof of vaccination or a negative test or photo ID cannot be presented, patrons will not be allowed access to the building and will be asked to contact the box office for their options.

Acceptable Forms of ID: Photo IDs are required for anyone 14 and older and include a state issued ID, driver’s license, school ID, park district ID, etc. Children 2 and under will not be admitted into the building.

COVID Testing Site: If you need to schedule a COVID test and are looking for testing site options close to the theater, please click here. Appointments & pre-registration are mandatory for this site. Space is limited and is on a first come, first serve basis. For help  locating other testing sites click here: IDPH Testing Sites

Masks: Everyone in the building must wear acceptable face coverings at all times, including during the show. The only exception is while in the process of actively drinking a beverage. All face coverings must cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.

These protocols will remain in place through the end of January 9, 2022.

If you feel you cannot follow these guidelines, please contact the Box Office at 630-896-6666 to discuss your options.

CLEANING AND SANITIZING

In addition to the robust cleaning practices that were already in place, we have:

  • Increased the frequency of cleaning throughout the building for high-touch areas in the front of house and back of house areas of Paramount
  • Added state-of-the-art practices including self-cleaning anti-microbial covers in high touch areas where possible
  • Set up hand-sanitizing stations throughout the venue
  • Trained all employees in critical hand washing and cleaning guidelines
  • Replaced waste receptacles with open top units so guests can throw out items without touching any surfaces
  • HVAC units have been tested by a certified testing and balancing company and found to meet or exceed industry standards. MERV filters are used in all our units.
    • Affiliations and certifications include ASHRAE, NEBB, SMACNA, TABB and inttb.com

EMPLOYEE & GUEST RESPONSIBILITY

We ask that employees and guests stay home if they are sick or exposed to COVID-19. Please contact the box office to transfer your tickets to another performance, donate your tickets or request a refund. There will be no fees or penalties for making changes to your tickets unless you are moving to a more expensive day or seating zone. You can contact: Paramount Theatre Box Office at info@paramountarts.com or call 630-896-6666

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Parking

Print Parking Pass

Parking Options

Paramount Theatre is located at 23 East Galena Boulevard, Aurora IL 60506.

Valet Parking

Valet Parking is available at the main entrance of the Paramount Theatre starting one hour prior to show time for a fee of $11-$20. Due to traffic on Galena, please line up for valet on Stolp Avenue. From Route 31 (Lake Street), go east on Downer Place and turn north on Stolp Avenue. Valet parking closes after the show. Please pick up your car immediately following the performance. Valet parking is only available for Copley Theatre shows when they coincide with Paramount Theatre productions.

Paid Parking

For your convenience, local parking is available for a fee at the municipal garage located on the corner of Stolp Avenue and Downer Place, just two blocks south of the Paramount. If you park in this lot, you may encounter a city employee at the entrance offering parking for a special flat rate of $3 cash if you pay in advance. This is a normal practice by the city. If you don’t have cash or want to pay after the show, the rate is free for the first hour, $2 for the second hour and $1 each hour after that. Cash is accepted at the machine by the garage elevator. Credit card is accepted upon exiting the parking garage.

Free Parking

Street parking is free but only available for a maximum of 90 minutes on Monday through Friday, 8 a.m. to 8 p.m., and Saturday, 8 a.m. to 2 p.m. No time limit on Sundays. There is also a free parking lot on River Street, just north of New York Street. See map below. PLEASE read parking guidelines posted throughout the downtown area to avoid the risk of being towed.

Downtown Aurora Parking Overview

Additional Parking

Free parking is also available at the Old Second National Bank parking lot (west corner of River Street and Galena Boulevard) with a Paramount Parking Pass. This lot (not a garage) is available during non-banking hours only: Monday through Friday after 6 p.m. • Saturday 2 p.m. to midnight • Sunday all day until midnight. Please display your Paramount Parking Pass when using this lot. DO NOT PARK in the Fifth Third, PNC or Banco Popular Lots. YOU WILL BE TOWED.

Do Not Park

Please do not park in the Fifth Third, PNC or Banco Popular Lots. YOU WILL BE TOWED. We also do not recommend parking in the Hollywood Casino garage at the east corner of Galena Boulevard and River Street. It’s not an authorized lot for the theatre, and there are long wait times to get in and out of that garage. Also, rates for that garage increase on show nights. Please read parking guidelines posted throughout the downtown area to avoid the risk of being towed.

Interactive Downtown Parking Map

 

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Directions

Paramount Theatre

23 E Galena Blvd, Aurora, IL 60506, USA

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Area Dining

Downtown Aurora Restaurants

Whether it’s lunch before a matinee, a quick bite after an evening show or a fantastic feast before a night at the Paramount, Downtown Aurora has a delicious option for everyone. The restaurants listed below are within walking distance of the theater and feature everything from authentic Mexican food to the perfect craft beer.

FRENCH 75

Cocktail lounge and hor d’oeuvres
56 E Galena Blvd, Aurora, IL 60505

french75gallery.com

Stop in to this brand new cocktail lounge and grab a drink before the show.

LEARN MORE

STOLP ISLAND SOCIAL – OPENING DECEMBER 10

AMY MORTON IS EXCITED TO ANNOUNCE THE RE-OPENING OF HER NEWEST EATERY, RIGHT NEXT DOOR TO PARAMOUNT THEATRE.

Seasonal Kitchen & Steakhouse
5 E Galena Blvd

STOLPISLANDSOCIAL.COM

MAKE RESERVATION

altiro latin fusion

Tapas-Style Inspired Latin Fusion
1 S Stolp Ave
(630) 800-1973
VIEW WEBSITE

Ballydoyle Irish Pub

American / Irish Pub Food
28 W New York St
630-844-0400
VIEW WEBSITE | VIEW MENU

Charlie’s Silver Spoon Creamery

Ice Cream Shop
6 E Downer Pl
630-340-4074
VIEW WEBSITE | VIEW MENU

Endiro Coffee

Coffee Shop / Breakfast, Lunch & Dinner
29 W New York St
VIEW WEBSITE | VIEW MENU | VIEW VIRTUAL TOUR

Gillerson’s Grubbery

American / Pub Food
33 W New York St
630-340-3719
VIEW WEBSITE | VIEW MENU | VIEW VIRTUAL TOUR

Hollywood Casino’s Fairbanks Steakhouse

Fine Dining: Please call for reservations
1 W New York St
630-801-7333
VIEW WEBSITE | VIEW MENU

Hollywood Casino’s Take Two Deli

Casual, Deli-style Food
1 W New York St
630-801-1234
VIEW WEBSITE | VIEW MENU

Jake’s Bagels and Deli

Breakfast / Lunch, Deli-style Food
220 N Broadway
630-906-0332
VIEW WEBSITE | VIEW MENU

Jimmy John’s

Fast Food / Sandwiches
160 S. River St
630-844-2334
VIEW WEBSITE | VIEW MENU

La Quinta De Los Reyes

Authentic Mexican Food
36 E New York St
630-859-4000
VIEW WEBSITE | VIEW MENU | VIEW VIRTUAL TOUR

New China Hut #3

Chinese / Cantonese Food
140 S River St, Suite 100
630-966-2626
VIEW WEBSITE | VIEW MENU

Subway

Fast Food / Sandwiches
5 E Downer Pl
630-801-4848
VIEW WEBSITE | VIEW MENU

Taquiera El Tio

Authentic Mexican Food
81 S River St
630-844-6603
VIEW WEBSITE | VIEW MENU

TAVERN ON BROADWAY

Food, cocktails and craft beer
24 North Broadway
630-692-9100
VIEW WEBSITE | VIEW MENU

Tecalitlan Mexican Restaurant

Authentic Mexican Food
35 S Broadway
630-892-8059
DIRECTIONS

TREDWELL COFFEE

Artisan Coffee, Lattes, Light Food & Pastries
14 W Downer Pl #18
(630) 844-1418
VIEW WEBSITE | VIEW MENU

Two Brothers Roundhouse

American Food / Brewery
205 N Broadway
630-264-2739
VIEW WEBSITE | VIEW MENU

U Samba? Brazilian Restaurant

Brazilian Comfort Food
37 W New York St
630-897-3903
VIEW WEBSITE | VIEW MENU

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Hotels & Lodging

Lodging

There’s still so much to do in Aurora after your event finishes at The Paramount, you might want to consider staying overnight. These nearby hotels offer not only excellent accommodations, but additional deals for Paramount patrons.

Hampton Inn and Suites - Aurora

Attendees of Paramount performances receive 15% off of their room for the evening! Please call the hotel directly for more details. Offer subject to availability.

Offer good only to attendees of Paramount-produced shows. Not valid for organizations renting The Paramount for shows, competitions or meetings.


2423 BUSHWOOD DRIVE | AURORA, IL 60506

630-907-2600

Website

Holiday Inn Express & Suites - Aurora / Naperville

Conveniently located three blocks from the Paramount Theatre. Great room rates available. Call today to reserve your stay.


111 N. BROADWAY | AURORA, IL 60505

866-896-2888

Map

Plan Your Visit in Aurora

   Downtown Auroran horizontal-logo

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Accessibility

ADA INFORMATION

If you require wheelchair or special seating or other assistance, please contact the box office at 630.896.6666 or boxoffice@paramountarts.com in advance.

LISTENING DEVICES

Paramount Theatre offers assistive listening devices free of charge that are compatible with earphones and/or a Neckloop Telecoil Coupler (for T-Coil enabled hearing aid devices). Please visit the coat room before the show to borrow a listening device.

NOISE-CANCELLING HEADPHONES

Paramount Theatre offers noise-cancelling headphones to anyone who feels they will help them enjoy the performance more. Please visit the coat room before the show to borrow noise-cancelling headphones.

SERVICE ANIMALS

Paramount Theatre accommodates seating for guests with service animals. Please call the box office at 630.896.6666 for more information.

SIGN INTERPRETED PERFORMANCES

There will be two certified sign interpreters translating all dialogue and lyrics into American Sign Language at the following performances:

GET TICKETS

ASL Ticket Options:
  • 4-Show Subscription to All 4 Sign Interpreted Performances
  • Single Tickets to Each Sign Interpreted Performance
    • See each show for $30 each. Purchase online using instructions below, or email mariew@paramountarts.com.
    • Click the performance you wish to purchase:  Kinky Boots – Cinderella – Groundhog Day – Rock of Ages
    • Enter promo code: ASLPARAMOUNT
    • Click on the ASL Interpreted Section
    • Select your seats and click PROMO $30
    • Add to order and proceed through checkout
    • You must enter promo code to unlock ASL Interpreted section and special $30 price.

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Seating Charts

Seating Charts

Broadway Seating Map

Format: JPG

For the 4-Show Broadway Series Productions

Download
Paramount Theatre General Seating Map

Format: PDF

For General Season (Non-Broadway) Shows

Download
Copley Theatre Seating Map

Format: PDF

For the newly-renovated Copley Theatre, across the street from Paramount Theatre

Download

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Theater Policies

Theater Etiquette

We ask that patrons be respectful inside the theater. This applies to all ages and includes talking, cell phone use, intoxication, vocal outbursts and general disturbances. We reserve the right to remove any patron from the theater causing a disturbance to other patrons and the performance.

We ask that you refrain from wearing hats during the performance, as to not obstruct the views of other patrons.

You are required to sit in the seat you purchased and that’s noted on your ticket. If you’re seated in another patron’s seat, it may delay or disrupt the start of the show.

Photo/Video/Audio Policy

Photos and videos of the set pieces on stage, as well as any photos or video/audio recordings of the actual production, are prohibited due to our contractual agreements with the theatrical unions. This measure is put into place to protect the intellectual property of the talented artists who created the various elements of our productions. As the producing theater, we are obligated to enforce this “No Photo/Video/Audio” policy, which requires our staff to delete any images or recordings captured of the set or production. We appreciate your cooperation.

CHILD POLICY

Unless otherwise indicated on the individual show page, children 2 and under are not allowed inside the theater. All patrons require a ticket no matter their age. No lap tickets.

Personal Items

Bags and other personal belongings are subject to search at the discretion of theater staff. Items not allowed in the building or theater include outside alcohol, pets, laser pointers, pocketknives and weapons of any kind, including toy weapons such as toy guns or knives. Food (including restaurant to-go boxes), professional cameras and audio recording devices are also not allowed inside the theater. Conceal and carry is not permitted at Paramount Theatre. Thank you for your cooperation.

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