Subscription Information

I’VE BEEN TRYING TO GET IN ORCHESTRA CENTER FOR YEARS. WHY CAN’T I GET IN? (BROADWAY SUBSCRIPTION)

Seating availability is dependent on the number of patrons who choose to renew their subscriptions. Many patrons choose to keep their seats from season to season which limits what’s available. When making seating upgrade requests, if you are willing to move to a different series, you will increase your chances of getting seats that match or at least come closer to your request. Please list all series options when making your upgrade request, which will give our team more to work with. And as always, if you keep your same seats because we could not meet your request, you can always call to exchange into what’s available closer to the performance time. Call Subscriber Services at 630-896-6666 to check availability once the renewal and upgrade process is over.

WHEN WILL I BE CALLED WITH MY OFFER? (BROADWAY SUBSCRIPTION)

Once the renewal period is over, we’ll process all renewals that requested a seating change and will begin making phone calls. We process seating requests in the order received (time stamped in account), but phone calls may not be made in that same order. Be patient with our seating process and know we will contact you once we have an update to your request.

WHEN WILL MY TICKETS BE MAILED?

You will receive your tickets at the address listed in your customer account by the end of summer.

THE SEATS NEXT TO ME ARE ALWAYS EMPTY WHEN I ATTEND MY SHOW. WHY AM I NOT ALLOWED TO MOVE TO THOSE?

Some subscribers exchange their tickets for all four shows. As noted above, if you call closer to the performance, we can tell you what seats are available around you. If there are open seats that you’d rather sit in, we can exchange your tickets for those new seats at no charge, as long as they’re not in a higher price zone. If they are, then simply pay the difference in ticket price. Make sure to call before one hour prior to showtime, our exchange deadline.

I RESET MY PASSWORD, BUT IT’S STILL NOT WORKING.

If you’re using a mobile device, try a laptop or desktop if you can. Our website functions best on those. If you’re experiencing any further issues, please call 630-896-6666.

WHAT HAPPENS IF I DO NOT LIKE THE SEATS THAT ARE OFFERED? (BROADWAY SUBSCRIPTION)

You may choose to keep your original subscription series and seats and then exchange them into any performance on a show-by-show basis.

WILL I GET TO CHOOSE MY SEATS FROM MULTIPLE OPTIONS? (BROADWAY SUBSCRIPTION)

Typically, you are only given one seating option. Our staff works very hard to come up with the best option to accommodate everyone’s request based on what’s available. In your upgrade request, please list every series option that would work for you to increase the chance of your request being met.

IF I’M A SUBSCRIBER AND I HAVE SOMEONE WHO WOULD LIKE TO ATTEND, HOW CAN WE ARRANGE TO HAVE SEATS TOGETHER?

If your friend or family member wants to be a subscriber, both parties should request to be sat together, but accommodating requests like this may require moving to different seat location/series. Please include all acceptable series and seating options in your request. If you have a friend or family member who is simply coming to one of the shows, we can always exchange your seats to a location that will accommodate your entire party.

I HAVE A LARGE GROUP THAT ATTEND UNDER MY NAME. HOW CAN THE MEMBERS OF MY GROUP BECOME ELIGIBLE TO RECEIVE ALL THE BENEFITS THAT COME ALONG WITH BEING A SUBSCRIBER?

We recommend breaking up the group so that each seat is under the name of the individual members, and each member would then handle all aspects of their individual accounts (exchanging, renewing, etc.). The other option is each member sets up their own Paramount account that can be “linked” to the group leader. If individual members are linked to one main subscription account, the subscription leader must call to confirm linking each member.

I HAVE A LARGE GROUP THAT I NO LONGER WISH TO BE IN CHARGE OF, BUT WE DO NOT WANT TO LOSE OUR SEATS. WHAT CAN WE DO?

The current group leader can call the box office at 630-896-6666 and give permission for seats to be transferred to individuals.

WHAT HAPPENS IF I DON’T RENEW BY THE DEADLINE?

If you don’t renew by the deadline, you will lose your subscription seats. You can still become a subscriber again but will be seated in the best available seats at the time of purchase.