Renewal Resources

When opting in to e-renewal, you choose not to receive the renewal packet in the mail that includes the brochure and your renewal form. With that, you can simply sign in to your account starting February 3 at 10 a.m. and renew online with just a few clicks. As always, you also have the option to renew by calling the box office or stopping by the theater.

We’ve found a lot of our subscribers would rather not deal with the renewal packet and all the papers. They’d rather just log in at their convenience and renew online. Plus, the less papers we use, the better it is for the environment.

If you already renew online, this should be an easy decision and transition for you. Opt in to e-renewal, and renew online as you’ve done in the past. If you’ve renewed online before but still like to receive the brochure in the mail, no problem. Simply opt out of e-renewal, and everything remains the same. If you don’t prefer to renew online, that’s fine, too! Just opt out, and we’ll send your renewal packet in the mail to you.

The deadline to opt in or out of e-renewal for this renewal period is Thursday, January 2, by 11:59 p.m. Whatever status you are at that time is what we’ll use for this season. If you don’t choose to opt in or out, you’ll be considered opted out. If you opt in or out after the deadline, your status will be saved for next season’s renewal period. To change your status for the next renewal period, you can opt in or out of e-renewal at any time throughout the season.

No matter if you opt in or out of e-renewal, you can still renew one of three ways: online, over the phone or in person. The e-renewal option is to simply forego the mailed renewal packet. Everything else stays the same.

1. Click here to sign in to your account. Your username is your email address (that received this email) and password. If you don’t know your password, click ‘Forgot your Password’ to reset.
2. Once signed in, click ‘My Preferences’ in the menu on your account home page.
3. Choose ‘Yes – I want to opt in to e-renewal and forego the mailed renewal packet.’
4. Click ‘Apply Changes’ to save. A yellow banner will appear at the top of the page confirming your change was saved. You’re all set!

VIEW STEP BY STEP INSTRUCTIONS

1. Click here to sign in to your account. Your username is your email address (that received this email) and password. If you don’t know your password, click ‘Forgot your Password’ to reset.
2. Once signed in, click ‘My Preferences’ in the menu on your account home page.
3. Choose ‘No – I want to receive my renewal packet in the mail.’
4. Click ‘Apply Changes’ to save. A yellow banner will appear at the top of the page confirming your change was saved. You’re all set!

VIEW STEP BY STEP INSTRUCTIONS

If you don’t choose to opt in or out, you’ll be considered opted out and receive your renewal packet in the mail.

You can change your e-renewal status at any time under ‘My Preferences’ on your account home page. Whatever status you’re at on January 2, 11:59 p.m. will be your status for this renewal period. If you opt in or out after that time, your status will be saved for next season’s renewal period.

If you opt in to e-renewal, the brochure will not be mailed to you. However, the season announcement email will include a link to download the brochure so that you can still look through it. If you like to have the physical brochure, then don’t opt in to e-renewal so that you receive it in the mail.

Yes, the e-renewal status only applies to subscription renewals. You will still receive the 2020-21 general season brochure in the mail.

Yes, no matter your e-renewal status, you will still receive your subscriber ticket book in the mail.

Seating availability is dependent on the number of patrons who choose to renew their subscriptions. Many patrons choose to keep their seats from season to season which limits what’s available. When making seating upgrade requests, if you are willing to move to a different series, you will increase your chances of getting seats that match or at least come closer to your request. Please list all series options when making your upgrade request, which will give our seaters more to work with. And as always, if you keep your same seats because we could not meet your request, you can always call to exchange into what’s available closer to the performance time. Call Subscriber Services at 630-896-6666 to check availability once the renewal and upgrade process is over.

Once the renewal period is over, we’ll process all renewals that requested a seating change and will begin making phone calls. We process seating requests in the order received (time stamped in account), but phone calls may not be made in that same order. Please remain patient with our seating process and know that we will reach out to you once we have an update to your request.

You will receive your tickets to the address listed in your customer account by the end of summer.

Some subscribers exchange their tickets for all four shows. As noted above, if you call closer to the performance, we can tell you what seats are available around you. If there are open seats that you’d rather sit in, we can exchange your tickets to those new seats at no charge, as long as they’re not in a higher price zone. If they are, then simply pay the difference in ticket price. Make sure to call before one hour prior to showtime, our exchange deadline.

If you’re using a mobile device, try a laptop or desktop if you can. Our website functions best on those. If you’re experiencing any further issues, please call 630-896-6666.

You may choose to keep your original subscription series and seats and then exchange into any performance on a show-by-show basis.

Typically, you are only given one seating option. Our seaters work very hard to come up with the best option to accommodate everyone’s request based on what’s available. In your upgrade request, please list every series option that would work for you to increase the chance of your request being met.

If your friend or family member wants to be a subscriber, both parties should request to be sat together, but accommodating requests like this may require moving to different seat location/series. Please include all acceptable series and seating options in your request. If you have a friend or family member who is simply coming to one of the shows, we can always exchange your seats to a location that will accommodate your entire party.

We recommend to break up the group so that each seat is under the name of the individual members, and each member would then handle all aspects of their individual accounts (exchanging, renewing, etc.). The other option is each member sets up their own Paramount account that can be “linked” to the group leader. If individual members are linked to one main subscription account, the subscription leader must call to confirm linking each member.

The current group leader can call the box office at 630-896-6666 and give permission for seats to be transferred to individuals.

If you don’t renew by the deadline, you will lose your subscription seats. You can still become a subscriber again but will be seated in the best available seats at the time of purchase.