2019/2020 Subscription Schedule
FEBRUARY 4-MARCH 17, 2019: RENEWALS & PRE-ORDERS begin
Starting at 10 a.m. on February 4, current subscribers can renew their subscriptions and request changes. Patrons that are not current subscribers can also pre-order a new subscription and get in line behind renewing subscribers. Pre-orders are online only for the first week.
MARCH 18-MAY 31, 2019: upgrades/changes processed & pre-orders seated
Upgrades/changes requested by renewing subscribers are processed during this time. The box office needs time to go through and try to accommodate all requests. Subscribers who requested changes will be contacted to discuss seating options. Please remain patient with our seating process and know that we will reach out to you once we have an update to your request. Pre-orders are seated in best available after all renewing subscriber requests have been addressed. Renewals and new subscriptions cannot be taken at this time, and patrons must wait until subscriptions go back on sale June 3.
JUNE 3, 2019: EXCHANGES BEGIN & NEW SUBSCRIPTIONS ON SALE
If renewing or pre-order subscribers want to exchange any of their performances, they are able to do so starting June 3 at 10 a.m. Subscriptions will also go back on sale to the public at this time.
JUNE 7, 2019: premium guest experience on sale
Premium Guest Experience goes on sale to 2019/2020 subscribers on June 7 at 10 a.m. for only $22 per subscriber.
JUNE 10, 2019: single tickets on sale
Single tickets to each Broadway show are now available to the public. Subscribers can add tickets to their order at 10% off.
JULY 2019: TICKETS ARRIVE
Subscriber ticket books will be mailed at the end of June and start to arrive in mailboxes in July.
4 Ways to Renew
Call Subscriber Services at 630-896-6666.
Mail your renewal form and payment to: Paramount Theatre, Subscription Renewals, 8 East Galena Boulevard, Suite 230, Aurora, IL 60506. If you opted in to e-renewal, you will not receive a renewal form in the mail.
3. STOP BY
Stop by and see us at the Paramount Box Office at 23 East Galena Boulevard, Aurora IL 60506. Drop off your completed form or visit us at the box office when you attend The Producers.
Click here to log in. Click My Renewals on the left and then Add to Order to renew your subscription. To make changes, please indicate that on the Delivery Details page. Enter payment info, and click Buy on the Billing Info page
Frequently Asked Questions
We understand the subscription renewal can be confusing at times. Here is a list of frequently asked questions from your fellow subscribers. If your question is not answered below, feel free to submit your question using the form at the bottom of this page. For further assistance, please call 630-896-6666 anytime Monday-Saturday, 10 a.m.-6 p.m.
ask a Question
Still have a question? Submit your question below, and a Subscriber Services staff member will follow up with you as soon as possible.
Online Renewal How-To
Step-by-Step Process for Your Online Renewal
STEP #1: SIGN IN TO YOUR ACCOUNT
CLICK HERE to sign in using your username (email address) and password. If you don’t know your password, click “Forgot your password?” and follow the prompts to reset.
STEP #2: CLICK “MY RENEWALS” IN THE MENU
STEP #3: CLICK “ADD TO ORDER”
STEP #4: CLICK “CONTINUE” IN YOUR SHOPPING CART
If you want to request an upgrade or change to your subscription, you’ll have the opportunity to do that on the next page. You must first renew your original seats before processing your request for changes.
STEP #5: COMPLETE DELIVERY DETAILS AND REQUEST CHANGES
If you want to request an upgrade or change to your subscription, please write that in the box provided in the yellow section on the delivery details page. If you’re keeping your subscription the same, choose that option in the drop down menu in yellow box and click continue.
STEP #6: CONFIRM BILLING INFO, ENTER PAYMENT METHOD AND CLICK “BUY”
On this page, please make sure you’re contact information is correct. Then, you must select a Payment Method before moving forward. Once you’ve entered your credit card information, click “Buy” to complete your renewal. A confirmation email will be sent to you. We’ll contact you after April 1 to discuss any upgrade or change requests.
NEED FURTHER assistance? CALL 630-896-6666
IMPORTANT THINGS TO KNOW
- You’ll receive a confirmation email once you’ve completed your renewal.
- If you requested an upgrade or change to your subscription, it will NOT be noted on your receipt. Please know that we did receive your request, and you’ll be contacted after April 1 to discuss seating options.
- You must renew your current seats before we can process any upgrade or change requests. That way, you’ll always have seats reserved for your subscription, in case we aren’t able to fulfill your request.
- Upgrade and change requests are time-stamped and processed in the order they’re received. We do our best to meet requests but cannot guarantee it. The sooner you renew, the better chance we have at fulfilling your request.
- When renewing online, you have 20 minutes to complete your order. There is a timer at the top of the page. If you run out of time, you’ll get a timed out message and need to start over.