2020/2021 Subscription SCHEDULE
FEBRUARY 3–MARCH 29, 2020: RENEWALS & NEW SUBSCRIBER RESERVATIONS BEGIN
Starting at 10 a.m. on February 3, current subscribers can renew their subscriptions and request changes. Patrons that are not current subscribers can also pre-order a new subscription and get in line behind renewing subscribers. New subscriber reservations are online only for the first week.
APRIL–JUNE, 2020: UPGRADES/CHANGES PROCESSED & NEW SUBSCRIBER RESERVATIONS SEATED
Upgrades/changes requested by renewing subscribers are processed during this time. The box office needs time process each change request and try to accommodate everyone. Subscribers who requested changes will be contacted to discuss seating options. Please remain patient with our seating process and know that we will reach out to you once we have an update to your request. New subscriber reservations are seated in best available seats after all renewing subscriber requests have been addressed. Renewals and new subscriptions cannot be taken at this time, and patrons must wait until subscriptions go back on sale June 15.
JUNE 15, 2020: EXCHANGES BEGIN & NEW SUBSCRIPTIONS ON SALE
If you’d like to exchange any of your performances, you can do so starting June 15 at 10 a.m. Subscriptions will also go back on sale to the public at this time.
JUNE 22, 2020: single tickets on sale
Single tickets to each Broadway show are now available to the public. Subscribers can add tickets to their order at 10% off.
JULY 2020: TICKETS ARRIVE
Subscriber ticket books will be mailed at the end of June and start to arrive in mailboxes in July.
Go Green and Opt in to E-Renewal
E-renewal means no mailed renewal packet and doing everything electronically. We’ll send all the information to you via email, and you can renew online with just a few clicks!
4 Ways to Renew
Call Subscriber Services at 630-896-6666 anytime Monday-Saturday, 10 a.m.-6 p.m.
Mail your renewal form and payment to: Paramount Theatre, Subscription Renewals, 8 East Galena Boulevard, Suite 230, Aurora, IL 60506. If you opted in for e-renewal, you will not receive a renewal form in the mail.
3. STOP BY
Stop by and see us at the Paramount Box Office at 23 East Galena Boulevard, Aurora IL 60506. Drop off your completed form or visit us at the box office when you attend The Secret of My Success.
Click here to log in. Click My Renewals on the left and then Add to Order to renew your subscription. To make changes, please indicate that on the Delivery Details page. Enter payment info, and click Buy on the Billing Info page.
DEADLINE TO RENEW: MARCH 29, 2020
Online Renewal How-To
watch video above or keep reading for Step-by-Step instructions
STEP #1: SIGN IN TO YOUR ACCOUNT
CLICK HERE to sign in using your username (email address) and password. If you don’t know your password, click “Forgot your password?” and follow the prompts to reset.
STEP #2: CLICK “MY RENEWALS” IN THE MENU
STEP #3: CLICK “ADD TO ORDER”
STEP #4: CLICK “CONTINUE” IN YOUR SHOPPING CART
If you want to request an upgrade or change to your subscription, you’ll have the opportunity to do that on the next page. You must first renew your original seats before processing your request for changes.
STEP #5: COMPLETE DELIVERY DETAILS AND REQUEST CHANGES
If you want to request an upgrade or change to your subscription, please write that in the box provided in the yellow section on the delivery details page. If you’re keeping your subscription the same, choose that option in the drop down menu in yellow box and click continue.
STEP #6: CONFIRM BILLING INFO, ENTER PAYMENT METHOD AND CLICK “BUY”
On this page, please make sure you’re contact information is correct. Then, you must select a Payment Method before moving forward. Once you’ve entered your credit card information, click “Buy” to complete your renewal. A confirmation email will be sent to you. We’ll contact you after April 1 to discuss any upgrade or change requests.
NEED FURTHER assistance? CALL 630-896-6666
IMPORTANT THINGS TO KNOW
- You’ll receive a confirmation email once you’ve completed your renewal.
- If you requested an upgrade or change to your subscription, it will NOT be noted on your receipt. Please know that we did receive your request, and you’ll be contacted by the beginning of June to discuss seating options.
- You must renew your current seats before we can process any upgrade or change requests. That way, you’ll always have seats reserved for your subscription, in case we aren’t able to fulfill your request.
- Upgrade and change requests are time-stamped and processed in the order they’re received. We do our best to meet requests but cannot guarantee it. The sooner you renew, the better chance we have at fulfilling your request.
- When renewing online, you have 20 minutes to complete your order. There is a timer at the top of the page. If you run out of time, you’ll get a timed out message and need to start over.
We understand the subscription renewal can be confusing at times. Here is a list of frequently asked questions from your fellow subscribers. If your question is not answered below, feel free to submit your question using the form at the bottom of this page. For further assistance, please call 630-896-6666 anytime Monday-Saturday, 10 a.m.-6 p.m.
ask a Question
Still have a question? Submit your question below, and a Subscriber Services staff member will follow up with you as soon as possible.
3 Best Renewal Tips
The Subscriber Services Staff reminds you of these 3 tips for your subscription renewal!
1. RENEW EARLY
If you are making a change to your subscription, the earlier you renew, the better chance we have at fulfilling your request. All seating requests are processed in the order they are received, so renew as quickly as you can for the best available seats. Renew online for best results.
2. BE FLEXIBLE
If you are making a change to your subscription, please indicate several seat locations or performance dates you might like. We will do our best to find one that works. The more options we have, the better chance we have at fulfilling your request.
3. RENEW BY THE DEADLINE
No matter if you’re making changes to your subscription or keeping it exactly the same, make sure you renew by March 30, 2020! Your place in line this year has nothing to do with your place in line next year. We process renewals in the order they are received each season. Renewing by the deadline ensures your seats are saved for the season and before we go on sale to the public.