Subscription Schedule

2020/2021 Subscription SCHEDULE

FEBRUARY 3–MARCH 29, 2020: RENEWALS & NEW SUBSCRIBER RESERVATIONS BEGIN

Starting at 10 a.m. on February 3, current subscribers can renew their subscriptions and request changes. Patrons that are not current subscribers can also pre-order a new subscription and get in line behind renewing subscribers. New subscriber reservations are online only for the first week.


APRIL–JUNE, 2020: UPGRADES/CHANGES PROCESSED & NEW SUBSCRIBER RESERVATIONS SEATED

Upgrades/changes requested by renewing subscribers are processed during this time. The box office needs time process each change request and try to accommodate everyone. Subscribers who requested changes will be contacted to discuss seating options. Please remain patient with our seating process and know that we will reach out to you once we have an update to your request. New subscriber reservations are seated in best available seats after all renewing subscriber requests have been addressed. Renewals and new subscriptions cannot be taken at this time, and patrons must wait until subscriptions go back on sale June 15.


JUNE 15, 2020: EXCHANGES BEGIN & NEW SUBSCRIPTIONS ON SALE

If you’d like to exchange any of your performances, you can do so starting June 15 at 10 a.m. Subscriptions will also go back on sale to the public at this time.


JUNE 22, 2020: single tickets on sale

Single tickets to each Broadway show are now available to the public. Subscribers can add tickets to their order at 10% off.


JULY 2020: TICKETS ARRIVE

Subscriber ticket books will be mailed at the end of June and start to arrive in mailboxes in July.

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E-Renewal
Go Green and Opt in to E-Renewal

E-renewal means no mailed renewal packet and doing everything electronically. We’ll send all the information to you via email, and you can renew online with just a few clicks!

Click for E-Renewal Instructions


 

LEARN MORE ABOUT E-RENEWAL

When opting in to e-renewal, you choose not to receive the renewal packet in the mail that includes the brochure and your renewal form. With that, you can simply sign in to your account starting February 3 at 10 a.m. and renew online with just a few clicks. As always, you also have the option to renew by calling the box office or stopping by the theater.

We’ve found a lot of our subscribers would rather not deal with the renewal packet and all the papers. They’d rather just log in at their convenience and renew online. Plus, the less papers we use, the better it is for the environment.

If you already renew online, this should be an easy decision and transition for you. Opt in to e-renewal, and renew online as you’ve done in the past. If you’ve renewed online before but still like to receive the brochure in the mail, no problem. Simply opt out of e-renewal, and everything remains the same. If you don’t prefer to renew online, that’s fine, too! Just opt out, and we’ll send your renewal packet in the mail to you.

The deadline to opt in or out of e-renewal for this renewal period is Thursday, January 2, by 11:59 p.m. Whatever status you are at that time is what we’ll use for this season. If you don’t choose to opt in or out, you’ll be considered opted out. If you opt in or out after the deadline, your status will be saved for next season’s renewal period. To change your status for the next renewal period, you can opt in or out of e-renewal at any time throughout the season.

No matter if you opt in or out of e-renewal, you can still renew one of three ways: online, over the phone or in person. The e-renewal option is to simply forego the mailed renewal packet. Everything else stays the same.

  1. Click here to sign in to your account. Your username is your email address (that received this email) and password. If you don’t know your password, click ‘Forgot your Password’ to reset.
  2. Once signed in, click ‘My Preferences’ in the menu on your account home page.
  3. Choose ‘Yes – I want to opt in to e-renewal and forego the mailed renewal packet.’
  4. Click ‘Apply Changes’ to save. A yellow banner will appear at the top of the page confirming your change was saved. You’re all set!

VIEW STEP BY STEP INSTRUCTIONS

  1. Click here to sign in to your account. Your username is your email address (that received this email) and password. If you don’t know your password, click ‘Forgot your Password’ to reset.
  2. Once signed in, click ‘My Preferences’ in the menu on your account home page.
  3. Choose ‘No – I want to receive my renewal packet in the mail.’
  4. Click ‘Apply Changes’ to save. A yellow banner will appear at the top of the page confirming your change was saved. You’re all set!

VIEW STEP BY STEP INSTRUCTIONS

If you don’t choose to opt in or out, you’ll be considered opted out and receive your renewal packet in the mail.

You can change your e-renewal status at any time under ‘My Preferences’ on your account home page. Whatever status you’re at on January 2, 11:59 p.m. will be your status for this renewal period. If you opt in or out after that time, your status will be saved for next season’s renewal period.

If you opt in to e-renewal, the brochure will not be mailed to you. However, the season announcement email will include a link to download the brochure so that you can still look through it. If you like to have the physical brochure, then don’t opt in to e-renewal so that you receive it in the mail.

Yes, the e-renewal status only applies to subscription renewals. You will still receive the 2020-21 general season brochure in the mail.

Yes, no matter your e-renewal status, you will still receive your subscriber ticket book in the mail.

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4 Ways to Renew

1. CALL

Call Subscriber Services at 630-896-6666 anytime Monday-Saturday, 10 a.m.-6 p.m.

2. MAIL

Mail your renewal form and payment to: Paramount Theatre, Subscription Renewals, 8 East Galena Boulevard, Suite 230, Aurora, IL 60506. If you opted in for e-renewal, you will not receive a renewal form in the mail.

3. STOP BY

Stop by and see us at the Paramount Box Office at 23 East Galena Boulevard, Aurora IL 60506. Drop off your completed form or visit us at the box office when you attend The Secret of My Success.

4. ONLINE

Click here to log in. Click My Renewals on the left and then Add to Order to renew your subscription. To make changes, please indicate that on the Delivery Details page. Enter payment info, and click Buy on the Billing Info page.

Online Renewal Instructions

DEADLINE TO RENEW: MARCH 29, 2020

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Online Renewal How-To

Step-by-Step Process for Your Online Renewal

STEP #1: SIGN IN TO YOUR ACCOUNT
CLICK HERE to sign in using your username (email address) and password. If you don’t know your password, click “Forgot your password?” and follow the prompts to reset.

 

STEP #2: CLICK “MY RENEWALS” IN THE MENU

STEP #3: CLICK “ADD TO ORDER”

STEP #4: CLICK “CONTINUE” IN YOUR SHOPPING CART
If you want to request an upgrade or change to your subscription, you’ll have the opportunity to do that on the next page. You must first renew your original seats before processing your request for changes.

STEP #5: COMPLETE DELIVERY DETAILS AND REQUEST CHANGES
If you want to request an upgrade or change to your subscription, please write that in the box provided in the yellow section on the delivery details page. If you’re keeping your subscription the same, choose that option in the drop down menu in yellow box and click continue.

STEP #6: CONFIRM BILLING INFO, ENTER PAYMENT METHOD AND CLICK “BUY”
On this page, please make sure you’re contact information is correct. Then, you must select a Payment Method before moving forward. Once you’ve entered your credit card information, click “Buy” to complete your renewal. A confirmation email will be sent to you. We’ll contact you after April 1 to discuss any upgrade or change requests.

NEED FURTHER assistance? CALL 630-896-6666

IMPORTANT THINGS TO KNOW

  • You’ll receive a confirmation email once you’ve completed your renewal.
  • If you requested an upgrade or change to your subscription, it will NOT be noted on your receipt. Please know that we did receive your request, and you’ll be contacted by the beginning of June to discuss seating options.
  • You must renew your current seats before we can process any upgrade or change requests. That way, you’ll always have seats reserved for your subscription, in case we aren’t able to fulfill your request.
  • Upgrade and change requests are time-stamped and processed in the order they’re received. We do our best to meet requests but cannot guarantee it. The sooner you renew, the better chance we have at fulfilling your request.
  • When renewing online, you have 20 minutes to complete your order. There is a timer at the top of the page. If you run out of time, you’ll get a timed out message and need to start over.

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Renewal FAQs

We understand the subscription renewal can be confusing at times. Here is a list of frequently asked questions from your fellow subscribers. If your question is not answered below, feel free to submit your question using the form at the bottom of this page. For further assistance, please call 630-896-6666 anytime Monday-Saturday, 10 a.m.-6 p.m.

Frequently Asked Questions

Seating availability is dependent on the number of patrons who choose to renew their subscriptions. Many patrons choose to keep their seats from season to season which limits what’s available. When making seating upgrade requests, if you are willing to move to a different series, you will increase your chances of getting seats that match or at least come closer to your request. Please list all series options when making your upgrade request, which will give our seaters more to work with. And as always, if you keep your same seats because we could not meet your request, you can always call to exchange into what’s available closer to the performance time. Call Subscriber Services at 630-896-6666 to check availability once the renewal and upgrade process is over.

Helpful tip: We added a 7th week of subscriptions, so you’ll have a better chance of getting the seats you want if you change to a Series 7 subscription package.

Our renewal period runs from February 3 through March 29, 2020. Then from April through the beginning of June, we’ll be processing all renewals that requested a seating change and will begin making phone calls. We process seating requests in the order received (time stamped in account), but phone calls may not be made in that same order. Please remain patient with our seating process and know that we will reach out to you once we have an update to your request.

You will receive your tickets to the address listed in your customer account by the end of summer.

Some subscribers exchange their tickets for all four shows. As noted above, if you call closer to the performance, we can tell you what seats are available around you. If there are open seats that you’d rather sit in, we can exchange your tickets to those new seats at no charge, as long as they’re not in a higher price zone. If they are, then simply pay the difference in ticket price. Make sure to call before one hour prior to showtime, our exchange deadline.

If you’re using a mobile device, try a laptop or desktop if you can. Our website functions best on those. If you’re experiencing any further issues, please call 630-896-6666.

You may choose to keep your original subscription series and seats and then exchange into any performance on a show-by-show basis.

Typically, you are only given one seating option. Our seaters work very hard to come up with the best option to accommodate everyone’s request based on what’s available. In your upgrade request, please list every series option that would work for you to increase the chance of your request being met.

If your friend or family member wants to be a subscriber, both parties should request to be sat together, but accommodating requests like this may require moving to different seat location/series. Please include all acceptable series and seating options in your request. If you have a friend or family member who is simply coming to one of the shows, we can always exchange your seats to a location that will accommodate your entire party.

We recommend to break up the group so that each seat is under the name of the individual members, and each member would then handle all aspects of their individual accounts (exchanging, renewing, etc.). The other option is each member sets up their own Paramount account that can be “linked” to the group leader. If individual members are linked to one main subscription account, the subscription leader must call to confirm linking each member.

The current group leader can call the box office at 630-896-6666 and give permission for seats to be transferred to individuals.

If you don’t renew by the deadline, you will lose your subscription seats. You can still become a subscriber again but will be seated in the best available seats at the time of purchase.

ask a Question

Still have a question? Submit your question below, and a Subscriber Services staff member will follow up with you as soon as possible.

  • Please provide your email address so that we can follow up with and answer your question.

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3 Best Renewal Tips
The Subscriber Services Staff reminds you of these 3 tips for your subscription renewal!

1. RENEW EARLY

If you are making a change to your subscription, the earlier you renew, the better chance we have at fulfilling your request. All seating requests are processed in the order they are received, so renew as quickly as you can for the best available seats. Renew online for best results.

2. BE FLEXIBLE

If you are making a change to your subscription, please indicate several seat locations or performance dates you might like. We will do our best to find one that works. The more options we have, the better chance we have at fulfilling your request.

3. RENEW BY THE DEADLINE

No matter if you’re making changes to your subscription or keeping it exactly the same, make sure you renew by March 30, 2020! Your place in line this year has nothing to do with your place in line next year. We process renewals in the order they are received each season. Renewing by the deadline ensures your seats are saved for the season and before we go on sale to the public.

 

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