BOLD Renewal Resources

When opting in to e-renewal, you choose not to receive the renewal packet in the mail that includes the brochure and your renewal form. With that, you can simply sign in to your account starting in early 2023 and renew online with just a few clicks. As always, you also have the option to renew by calling the box office or stopping by the theater.

We’ve found a lot of our subscribers would rather not deal with the renewal packet and all the paper. They’d rather just log in at their convenience and renew online. Plus, the less paper we use, the better it is for the environment.

If you already renew online, this should be an easy decision and transition for you. Opt-in to e-renewal, and renew online as you’ve done in the past. If you’ve renewed online before but still like to receive the brochure in the mail, no problem. Simply opt-out of e-renewal, and everything remains the same. If you don’t prefer to renew online, that’s fine, too! Just opt-out, and we’ll send your renewal packet in the mail to you.

No matter if you opt-in or out of e-renewal, you can still renew one of three ways: online, over the phone or in person. The e-renewal option is to simply forego the mailed renewal packet. Everything else stays the same.

1. Click here to sign in to your account. Your username is your email address (that received this email) and password. If you don’t know your password, click ‘Forgot your Password’ to reset.
2. Once signed in, click ‘My Preferences’ in the menu on your account home page.
3. Choose ‘Yes – I want to opt-in to e-renewal and forego the mailed renewal packet.’
4. Click ‘Apply Changes’ to save. A yellow banner will appear at the top of the page confirming your change was saved. You’re all set!

VIEW STEP BY STEP INSTRUCTIONS

1. Click here to sign in to your account. Your username is your email address (that received this email) and password. If you don’t know your password, click ‘Forgot your Password’ to reset.
2. Once signed in, click ‘My Preferences’ in the menu on your account home page.
3. Choose ‘No – I want to receive my renewal packet in the mail.’
4. Click ‘Apply Changes’ to save. A yellow banner will appear at the top of the page confirming your change was saved. You’re all set!

VIEW STEP BY STEP INSTRUCTIONS

If you don’t choose to opt-in or -out, you’ll be considered opted out and receive your renewal packet in the mail.

You can change your e-renewal status at any time under ‘My Preferences’ on your account home page. Whatever status you’re at on December 1, 11:59 p.m. will be your status for this renewal period. If you opt-in or -out after that time, your status will be saved for next season’s renewal period.

If you opt-in to e-renewal, the brochure will not be mailed to you. However, the season announcement email will include a link to download the brochure so that you can still look through it. If you like to have the physical brochure, then don’t opt-in to e-renewal so that you receive it in the mail.

Yes, no matter your e-renewal status, you will still receive your subscriber ticket book in the mail.

You will receive your tickets to the address listed in your customer account by the end of summer.

Some subscribers exchange their tickets for all four shows. As noted above, if you call closer to the performance, we can tell you what seats are available around you. If there are open seats that you’d rather sit in, we can exchange your tickets to those new seats at no charge, as long as they’re not in a higher price zone. If they are, then simply pay the difference in ticket price. Make sure to call before one hour prior to showtime, our exchange deadline.

If you’re using a mobile device, try a laptop or desktop if you can. Our website functions best on those. If you’re experiencing any further issues, please call 630-896-6666.

If your friend or family member wants to be a subscriber, both parties should request to be sat together, but accommodating requests like this may require moving to different seat location/series. Please include all acceptable series and seating options in your request. If you have a friend or family member who is simply coming to one of the shows, we can always exchange your seats to a location that will accommodate your entire party.

We recommend to break up the group so that each seat is under the name of the individual members, and each member would then handle all aspects of their individual accounts (exchanging, renewing, etc.). The other option is each member sets up their own Paramount account that can be “linked” to the group leader. If individual members are linked to one main subscription account, the subscription leader must call to confirm linking each member.

The current group leader can call the box office at 630-896-6666 and give permission for seats to be transferred to individuals.

If you don’t renew by the deadline, you will lose your subscription seats. You can still become a subscriber again but will be seated in the best available seats at the time of purchase.