Usher Roles
There are two main roles ushers must carry out while volunteering: welcoming guests and helping them find their seats. Below are the details for each job.
Greeters
You are the first people our patrons will come in contact with. Be a welcoming beacon of information!
- Greet each patron with a smile and verbal welcome, such as “Welcome to Paramount.”
- Be prepared to answer any questions. If you do not have the information requested, contact the closest head usher or manager. Do not leave any question or request unresolved.
- If time permits, direct them to the correct level (A & AA are on the main floor, AAA is in the Balcony). Inform them of our bar locations as well as washroom, elevator and ATM locations.
Seating
It is imperative that we strive for accuracy checking tickets and seating patrons correctly the first time. Miss-seating can be difficult to correct without disrupting both patrons and performers.
No patrons are to enter the seating area until the “OK” is given from the manager or head usher.
- Welcome patrons.
- Distribute programs.
- Check tickets for correct date, time, show, aisle, row and seat numbers.
- If patrons are seated in front section (Rows A-W), direct them to proceed to the ushers at the ‘break’ who will show them to their individual seats.
- If patrons are seated in the back section, show them to their individual seats.
- Please keep balcony ledge clear.
For ushers stationed at the break and doors:
- Greet patrons, look at their ticket and verify date, time, show and seat.
- Escort patron to the correct seat.
- Distribute programs.
- After the performance, return to your post and thank patrons for coming.
Season ticket holders and frequent visitors may know their seat locations and prefer to seat themselves. Aside from these exceptions, ushers must seat all patrons. Please use reasonable judgement if a patron insists on seating themselves.
