Season Tickets Subscription
Beginning January 26, 2026, current subscribers may renew their subscriptions and request seat changes. At this time, new patrons may also pre‑order subscriptions to receive priority seating before tickets go on sale to the general public.
4 Easy Ways to Renew
Online
Log in to your account and:
- Click My Renewals
- Select Add to Order
- Indicate any seating changes on the Delivery Details page
- Complete your payment on the Billing Info page
By Phone
Call Subscriber Services at 630‑896‑6666
Monday–Saturday, 10 a.m.–6 p.m.
By Mail
Mail your completed renewal form and payment to:
Paramount Theatre – Subscription Renewals
8 E. Galena Blvd., Suite 230
Aurora, IL 60506
In Person
Visit the Paramount Box Office at:
23 E. Galena Blvd., Aurora
Renewals must be dropped off or completed by 5:30 p.m. on March 29, 2026.
Upgrades, Changes & New Seating Requests
When you renew, you’ll first secure your current seats for the new season. This guarantees that if you’re unhappy with an upgrade option, your original seats are always protected.
Then, after the renewal period closes, seating changes and upgrades are processed. Subscribers requesting changes will be contacted to review available options. New subscriber seating is assigned after all renewing subscriber requests are fulfilled, using the best available seats.
All requests are handled in the order they are received.
We appreciate your patience during this process and promise to reach out as soon as there’s an update on your request.
Please note: Renewals and new subscriptions cannot be taken at this time, and patrons must wait until subscriptions go back on sale.
Helpful Tips for Renewing
- Renew Early
Seating requests are processed in the order received. Renewing early gives us the best chance to fulfill your request—especially if you’re making changes. Renew online for the best results.
- Be Flexible
If requesting a change, list multiple acceptable seat locations or performance dates. The more options you provide, the more we can work with.
- Renew by the Deadline
Your place in line this year has nothing to do with your place in line next year. We process renewals in the order they are received each season. Renew by the deadline to protect your seats before we open sales to the public.
Subscription Renewal FAQs
Most subscribers keep their seats from season to season, which limits availability. If you’re open to switching subscription series, your chances improve. When making seating upgrade requests, if you are willing to move to a different series, you will increase your chances of an accepted request.
And as always, if you keep your same seats because we could not meet your request, you can always call to exchange into what’s available closer to the performance time. Call Subscriber Services at 630-896-6666 to check availability once the renewal and upgrade process is over.
After the renewal period ends, we’ll process all change requests and begin calling patrons. While requests are handled in the order they are received, call timing may vary. Rest assured—we will contact you once we have an update.
Tickets will be mailed to the address listed in your account by the end of summer.
Typically, one option is provided. Our staff works very hard to come up with the best option to accommodate as many requests as possible based on what’s available.
Listing all acceptable series and seating preferences in your request helps us find the best possible match.
Some subscribers exchange their tickets for all four shows. If you’d like to move, you can call closer to the performance, and we can tell you what seats are available around you.
If there are open seats in your same price zone that you’d rather sit in, we can exchange your tickets for those new seats at no charge. If they are in a higher price zone, you just need to pay the ticket difference.
The deadline to exchange tickets is one hour prior to showtime.
Both parties should request to be seated together and include all acceptable options, as this may require changing series or seat locations.
If you have a friend or family member who is simply coming to one of the shows, we can always exchange your seats to a location that will accommodate your entire party.
We recommend breaking up the group so that each seat is under the name of the individual members, and each member would then handle all aspects of their individual accounts (exchanging, renewing, etc.).
The other option is each member sets up their own Paramount account that can be “linked” to the group leader. If individual members are linked to one main subscription account, the subscription leader must call to confirm linking each member.
The current group leader can call the box office at 630-896-6666 and give permission for seats to be transferred to individuals.
If you’re on a mobile device, try using a laptop or desktop. If issues continue, call 630‑896‑6666 for help.
If you don’t renew in time, your seats are released. You may still purchase a subscription but will be seated in the best available seats at that time.
Please call 630-896-6666 anytime Monday-Saturday, 10 a.m.-6 p.m. Or send us an email at: info@paramountarts.com.
