Thank you for purchasing tickets
We understand that attending a performance requires some planning, so we’ve put all the information you’ll need to know prior to your arrival in one convenient place. This information is also sent to the email address on the account that purchased tickets usually 48 hours prior to the performance.
Choose either Paramount Theatre or Copley Theatre in the menu. Please know that some information may differ based on the show and performance dates/times. If you have any questions, please do not hesitate to call the box office at 630.896.6666 – open Monday-Saturday, 10 a.m.-6 p.m. and Sunday, Noon-4 p.m.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION TO PLAN YOUR VISIT:
For the 3:00 p.m. performance: Main Lobby Doors open at 2:00 p.m. Theatre Seating starts at 2:30 p.m.
For the 8:00 p.m. performance: Main Lobby Doors open at 7:00 p.m. Theatre Seating starts at 7:30 p.m.
Runtime: Approximately 1 hour and 40 minutes with no intermission.
Address: The Paramount Theatre is located at 23 E Galena Blvd, Aurora IL 60506.
Late Seating: Late patrons will be seated at the discretion of the Front of House Staff.
Photo Policy: Non-professional photography, videography and audio recording are allowed with small digital cameras and smart phones. No tablets.
Child Policy: Children ages 2 and under are not permitted in the theatre. All patrons require a ticket. No lap tickets.
Parking: While Paramount Theatre does not own or operate any parking facilities, there are numerous parking options in the area, including city parking lots, garages and street parking. Valet parking is available for $11 or premium first-out valet for $20. Valet opens one hour prior to show time. Please line up for valet on Stolp (not Galena). For your convenience, local parking is available for a fee at the municipal garage located near the corner of Stolp Avenue and Downer Place, just two blocks south of the Paramount. Please do not park in the Hollywood Casino garage at the corner of Galena Boulevard and River Street. It’s not an authorized lot for the theatre, and rates increase significantly on show days. There are also long wait times to get in and out of that garage. VIEW PARKING OPTIONS
Construction Alert: Due to construction taking place on Stolp Avenue between Downer Place and Galena Boulevard, patrons may experience a slight delay when traveling through that area. Additionally, construction has closed down the eastside Stolp Avenue sidewalk. Please use the sidewalk on the opposite side of the street when walking to the theatre.
Theatre Etiquette: We ask that patrons be respectful inside the theatre. This applies to all ages and includes talking, cell phone use, intoxication, vocal outbursts and general disturbances. We reserve the right to remove any patron from the theatre causing a disturbance to other patrons and the performance. Also, you are required to sit in the seat you purchased and that’s noted on your ticket. If you’re seated in another patron’s seat, it may delay or disrupt the start of the show.
Coat Check: Coat check is available to you free of charge, located to the left of the Grand Gallery staircase.
Metra BNSF Line: The Paramount Theatre is also conveniently located just 5 blocks from the Aurora Transportation Center with train service from Union Station on the Burlington North Santa Fe Metra Line. VIEW TRAIN SCHEDULE
Have your tickets? If you selected “E-Ticket” when placing your ticket order, please be sure that barcodes appear on the tickets when printing from home. The tickets were sent as an attachment in the confirmation email you received for the order. If you can’t get them to print or lost your tickets, call 630-896-6666. You may also use your smartphone to display the PDF of your ticket. Please turn up the brightness on your phone when doing so. Please double check the delivery method you used when purchasing your tickets. E-Tickets will always be sent to the email address you provided when purchasing your tickets. Tickets will only be held at Will Call if you requested it when purchasing your tickets.
Will Call: The Will Call window is located in the lobby directly across from the Grand Gallery Bar.
Personal Items: Bags and other personal belongings are subject to search at the discretion of theatre staff. READ MORE
Paramount Lobby Bars: We offer full bar service in the Grand Gallery Lobby and Original Lobby. For speedy service, check out the menu in advance and have your order ready before you reach a bartender. We accept cash, all major credit cards and Paramount Gift Cards. We card everyone, no matter how old or young you look, so please bring a valid photo ID if you wish to purchase alcohol. Please note: you are welcome to enjoy beverages in the theatre, but food is not allowed inside the theatre. VIEW BAR MENU
Quick Links: PLAN YOUR TRIP | DINING OPTIONS | MAKE A DONATION
We realize there are numerous entertainment options in the Chicagoland area, and we appreciate you choosing us. We’ll see you at the theatre.